Sends real-time notifications of new or updated tickets to communication channels. Integrates osTicket notifications with Mattermost channels. UI & Formatting Markdown Support
Scans customer messages for angry or frustrated language and auto-escalates those tickets. Interface & Reporting
osTicket's core strength is its ticket lifecycle, but its weakness is time management. This plugin bridges the gap between "ticket logging" and "project management," making it an essential tool for enterprises that take SLAs seriously. osticket plugins list
: Adds a layer of sub-tasks within a single ticket to manage complex workflows.
: Dynamically hides or shows custom fields based on the Help Topic selected by the user. Security & Anti-Spam Tools Sends real-time notifications of new or updated tickets
This comprehensive guide compiles the ultimate osTicket plugins list, categorizing them by functionality to help you build the perfect help desk environment. Official osTicket Plugins
Some plugins, such as the Inventory Manager, may require additional steps, such as copying a dispatcher.php file to your scp directory. Always refer to the plugin’s own README documentation for full installation instructions. Interface & Reporting osTicket's core strength is its
: Automatically routes tickets to specific departments or agents based on keywords, help topics, or user details.
: Syncs osTicket updates with project management tools. Workflow Automation :
: Tracks and logs administrative changes and activity within the system for compliance. Popular Third-Party Integrations