Shurooq’s emphasis on high-quality customer service is part of a larger trend within the Emirate of Sharjah. In recent years, several Sharjah-based entities have received prestigious awards for their customer experience initiatives.
Sharjah is rapidly becoming a hub for foreign direct investment (FDI). Investors require certainty and rapid response. By providing a formal channel for inquiries, signals that Shurooq operates with international standards of corporate governance. When an investor raises a concern regarding land allocation or licensing, the digital trail ensures accountability.
The Tawasul portal serves as the primary digital interface for Shurooq’s stakeholders. It is designed not merely as a website, but as a transactional platform that integrates service requests, complaints, suggestions, and inquiries into a single workflow. This paper explores the functionality of Tawasul as a case study in effective e-governance. tawasul.shurooq.gov.ae
For more information about Sharjah Investment and Development Authority’s projects and services, visit the main website at www.shurooq.gov.ae. For urgent emergencies related to safety or security at any Shurooq facility, please contact local authorities directly before using the Tawasul portal.
After logging in, you can submit your request or inquiry through a simple form, attach any necessary documents, and then track the progress of your submission directly through the portal. Investors require certainty and rapid response
AI-driven chatbots and virtual assistants are becoming standard features in government customer service. SEWA’s “Nafa” assistant, which handles over 90% of inquiries autonomously, demonstrates the potential of this technology. Shurooq may adopt similar AI tools to handle routine inquiries, freeing human agents to focus on more complex cases.
The website offers various services and features, including: The Tawasul portal serves as the primary digital
The user fills out an online form that includes their contact information (name, email, phone number), the subject of their submission, and a detailed description. In many Tawasul implementations, users can also attach supporting documents or images to clarify their message.