the listDeviceInfo.exe file on the target computer to view the device details in your web browser. For Apex One / OfficeScan (On-Premises)
If the file is located in C:\Users\Public\ or C:\Windows\System32\ , or lacks a digital signature, treat it as a threat and run a full system scan immediately. Why Would You Need to Download It?
It is common for security software, including Trend Micro's own products, to flag listdeviceinfo.exe as suspicious. This is typically a . trend micro listdeviceinfo.exe download
: It scans a Windows endpoint for connected external devices and displays their
The CDT safely extracts and utilizes listdeviceinfo.exe internally to compile your system logs. Troubleshooting Common listdeviceinfo.exe Errors the listDeviceInfo
Determining why a device is not being recognized correctly by Apex One Device Control. Important Considerations
A false positive is a common occurrence for this specific file. As long as the file originates from a trusted source (your Trend Micro server or the official support portal), it is safe to restore and use. It is common for security software, including Trend
Navigate to the server's installation directory (typically C:\Program Files (x86)\Trend Micro\...\PCCSRV\ ).
Downloading ListDeviceInfo.exe from Trend Micro involves a few straightforward steps. However, it's crucial to download the tool from a legitimate source to avoid any potential malware or software integrity issues.
| Source | Indicator | |--------|-----------| | Process creation | listdeviceinfo.exe from non-TrendMicro path (e.g., C:\Users\Public\ ) | | Command line | --output flag not used by official support tool | | Network | Download from files.trendmicro.com but no prior Trend product installed | | File context | Missing expected parent (TrendMicro_SupportTool.exe) |
: Ensure all three fields (Vendor, Model, and Serial ID) are matched exactly when adding exceptions to ensure the rule functions correctly.